SHIPPING & TERMS

Free shipping for items over $75* (excludes over-sized items, which are marked as over-size). 

Wall Art shipping costs vary depending on size. Each canvas is marked with their shipping size. You must select the correct size at checkout. 

Furniture is currently only available for purchase with In Store Pick Up or by requesting a quote for shipping via style@notplainjane.com.au 

We offer In Store pick up, just follow the prompts + add your details during check out. Pick Up times will be the store opening hours

All shipments are subject to availability. 

Standard orders placed Monday – Friday (excluding Public Holidays) will be processed and shipped within two business days.

Parcels are shipped via Australia Post All shipping is at the customers risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels, or packages damaged in transit.

We try our best to keep shipping costs to a minimum.

As we sell our products both in store and online simultaneously, in some unfortunate cases we may not be able to fulfil the order at the time of dispatch.

If this occurs we will contact you immediately, and offer you an alternative or option to cancel your order. 

We sincerely apologise should this situation arise. 

Payments are not processed until items are fulfilled, if the need to cancel an order arises - the payment hold will be cancelled and you will not be charged for unavailable items.

If you have any questions regarding shipping please feel free to contact us at style@notplainjane.com.au

 

npj Living does not allow any refund for change of mind.

npj Living does not allow any refund on sale items.

 

Return items for change of mind purchases are paid for by purchaser and will be issued a store credit upon approval.

 

Order Changes and Cancellations 
Order changes or cancellations can only be accepted if your order has not already been dispatched. 

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